Property and contact details
Provide the address, the best phone number and the person responsible for roof access. Explain whether the building is owner-occupied, tenanted or managed by another team.
The problem and its history
Describe where leaks appear, how often they occur and any relationship to wind or rain. Mention earlier repairs, new equipment or work by other trades. Photos taken safely from accessible areas can help.
Available roof records
Share records you already have; do not delay contacting us if some are missing.
- Roof plans or approximate area
- Installation date and known roof system
- Warranty and maintenance requirements
- Earlier reports, repair scopes or proposals
Access and safety requirements
Explain how the roof is accessed and whether escort, induction or restricted hours apply. Do not climb onto a roof to collect information for the form. Any site access should be agreed with the responsible property contact.
Decisions you need to make
Tell us whether you need to address a current leak, evaluate a coating proposal or plan capital work. Your timing and ownership plans help make the assessment questions more specific.
Confirm before the visit
Agree the scope, any charges, access arrangements and expected deliverables. Clarify whether further investigation may be needed and how it would be approved.